Privacy Policy — Royal711

1 Introduction

Royal711 ("we", "us", "our", "the Company", "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with our website at https://royal711.cam (the "Website") and related services. This Privacy Policy ("Policy") describes how Royal711 collects, processes, stores, shares, and protects personal information provided by or collected from registered players ("Players", "Users", "you") and website visitors.

This Policy is incorporated into and must be read alongside Royal711's Terms & Conditions. By registering an account, depositing funds, or continuing to use the Royal711 Website, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

Royal711 operates under international licensing and applies data protection standards consistent with internationally recognised frameworks. We process data collected from Malaysian players — across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and nationwide — in accordance with this Policy.

2 Definitions

The following terms have the meanings set out below throughout this Privacy Policy:

• "Personal Data" — any information that can identify an individual, directly or indirectly, including name, identification number, contact details, financial data, device identifiers, and behavioural data.
• "Processing" — any operation performed on personal data, including collection, storage, use, transmission, alteration, deletion, or any other form of handling.
• "Data Controller" — Royal711, the entity that determines the purposes and means of processing personal data.
• "Data Processor" — any third party that processes personal data on behalf of Royal711 under contractual instruction.
• "KYC" — Know Your Customer; the identity verification process required prior to withdrawal processing.
• "Cookies" — small text files stored on your device by the Website for functional, analytical, and session management purposes.
• "Consent" — a freely given, specific, and informed indication of agreement by the Player to the processing of their personal data for a stated purpose.

3 Data We Collect

Royal711 collects personal data across the following categories, depending on how you interact with the Platform:

4 How We Collect Data

Royal711 collects personal data through the following means:

• Direct interactions — when you create an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to promotions;
• Automated technologies — through cookies, web beacons, server logs, and session tracking tools that operate when you access the Website;
• Third-party payment processors — when you transact via Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, or cryptocurrency networks, relevant transaction confirmation data is shared with Royal711 by the payment provider;
• Identity verification services — when you submit KYC documents, our identity verification partners process document authenticity data on our behalf;
• Publicly available sources — where required for fraud prevention or regulatory compliance, we may cross-reference data against publicly available records.

5 Purpose of Data Processing

Royal711 processes your personal data for the following purposes:

• Account management — to create, maintain, and administer your Player account, including authentication and access control;
• Service delivery — to process deposits and withdrawals, settle wagers, and provide access to all betting and gaming products including sports betting (EPL, Liga Super Malaysia, UFC), live dealer games, and slots;
• Identity and age verification (KYC) — to verify your identity, confirm you are aged 21 or above, and comply with anti-money laundering obligations;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, abuse of promotional offers, and prohibited conduct;
• Responsible gambling compliance — to monitor betting patterns for indicators of problem gambling, enforce deposit/loss limits, and process self-exclusion requests. See our Responsible Gambling page;
• Customer support — to respond to enquiries, resolve disputes, and maintain support records;
• Legal and regulatory compliance — to meet obligations under the laws and regulations applicable to Royal711's international licensing jurisdiction;
• Platform improvement — to analyse usage patterns, fix technical issues, and improve the quality and performance of the Platform;
• Communications — to send account notifications, security alerts, and where you have opted in, promotional communications.

6 Legal Basis for Processing

Royal711 processes personal data on the following legal bases:

• Contractual necessity — processing required to deliver the services set out in our Terms & Conditions, including account management, payment processing, and wager settlement;
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering regulations, international licensing obligations, and age verification requirements;
• Legitimate interests — processing for fraud prevention, security monitoring, platform performance analysis, and responsible gambling management, where such interests are not overridden by your fundamental rights;
• Consent — where you have explicitly opted in to receive promotional communications or non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Disclosure

Royal711 does not sell, rent, or trade your personal data to third parties. We may share your data with carefully selected third parties only in the circumstances and for the purposes described below:

We engage trusted third-party service providers who process data on our behalf under contractual data processing agreements, including:

• Payment processing partners (for handling deposits and withdrawals via Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency networks);
• Identity verification and KYC service providers;
• Anti-fraud and risk management platforms;
• Cloud hosting and IT infrastructure providers;
• Customer support software platforms.

All such processors are contractually required to process your data only as instructed by Royal711 and to maintain appropriate data security standards.

Royal711 may disclose personal data to competent authorities, law enforcement agencies, courts, or regulators where required by applicable law, court order, or as necessary to protect the rights, property, or safety of Royal711, its players, or the public.

In the event of a merger, acquisition, or sale of assets involving Royal711, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer via notice on the Website prior to its completion.

8 Cookies & Tracking Technologies

Royal711 uses cookies and similar tracking technologies to operate and improve the Website. Cookies are small text files placed on your device when you access the Website. They do not contain executable code and cannot be used to access other files stored on your device.

Royal711 uses the following categories of cookies:

• Strictly Necessary Cookies — essential for the Website to function, including session management, login authentication, and payment security. These cannot be disabled without significantly impairing Website functionality.
• Performance & Analytics Cookies — collect anonymised data on how players navigate the Website (e.g., which pages are visited, how long sessions last) to help us improve user experience. These are only placed with your consent.
• Functional Cookies — remember your preferences and settings (e.g., preferred language, currency display, game category selections) to personalise your experience.
• Security Cookies — support fraud detection and anti-bot measures to protect the integrity of the Platform and your account.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Royal711 does not use third-party advertising cookies or cross-site tracking technologies.

9 Data Retention

Royal711 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the satisfaction of legal, regulatory, accounting, and reporting obligations.

Specific retention periods apply as follows:

• Account and identity data — retained for the duration of your active account and for a minimum of five (5) years following account closure, as required by applicable anti-money laundering and licensing regulations;
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction;
• KYC documentation — retained for a minimum of five (5) years from the date of verification or account closure, whichever is later;
• Support and communications data — retained for three (3) years from the date of the interaction;
• Responsible gambling records — self-exclusion records are retained for a minimum of five (5) years to prevent re-registration during an exclusion period;
• Technical and usage data — retained for up to twelve (12) months in anonymised or aggregated form for analytical purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

10 Data Security

Royal711 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and the Royal711 servers;
• Encrypted storage for all sensitive personal and financial data held within our infrastructure;
• Role-based access control ensuring that internal staff access to personal data is limited to those with a documented operational need;
• Regular security audits and penetration testing of the Platform infrastructure;
• Multi-factor authentication requirements for internal administrative access to data systems;
• Incident response procedures for detecting, containing, and notifying affected parties of any data security incident.

While Royal711 employs industry-standard security practices, no digital platform can guarantee absolute security. Players are reminded to protect their own account credentials and to contact Royal711 immediately via live chat if they suspect any unauthorised account activity.

11 Your Rights

As a Player whose personal data is processed by Royal711, you hold the following rights in relation to your personal data. These rights may be subject to conditions and limitations under applicable law:

To exercise any of these rights, please contact Royal711 via the live chat channel or at the email address provided in Clause 16. We will respond to all valid requests within thirty (30) calendar days. We may require identity verification before processing your request to protect against fraudulent data access.

12 Children's Privacy

Royal711 does not knowingly collect, process, or store personal data relating to individuals under the age of 21 years. The Platform is strictly intended for adults aged 21 and above only. Registration by minors is prohibited under our Terms & Conditions and is a direct violation of our licensing obligations.

If Royal711 becomes aware that personal data has been collected from an individual under 21 without verifiable parental or guardian consent, such data will be deleted immediately and the associated account closed. Parents and guardians who believe their child may have registered with Royal711 should contact us immediately via live chat.

13 International Data Transfers

As Royal711 operates under international licensing and uses globally distributed infrastructure and third-party service providers, your personal data may be transferred to, stored, and processed in countries outside of Malaysia. Such countries may have different data protection laws than those applicable in Malaysia.

Where personal data is transferred internationally, Royal711 takes appropriate safeguards to ensure that such transfers comply with applicable data protection standards, including through the use of contractual clauses binding recipient parties to appropriate data protection obligations. We only work with third-party processors that have demonstrated adequate data protection measures.

By using Royal711 and providing your personal data, you acknowledge and consent to the potential transfer of your data outside of Malaysia for the purposes described in this Policy.

14 Third-Party Links

The Royal711 Website does not contain links to third-party websites or applications. In the event that the Platform is updated to include any third-party content or links in the future, Royal711 will not be responsible for the privacy practices or data security standards of those third-party sites. This Policy applies solely to data processed by Royal711 in connection with the Website and Platform services.

15 Amendments to This Policy

Royal711 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or business operations. Amendments will be effective immediately upon publication at https://royal711.cam/privacy-policy, with the "Last Updated" date revised accordingly.

Where amendments materially affect your rights or how we process your personal data, Royal711 will use reasonable efforts to notify registered Players via the email address associated with their Account. Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the updated terms.

We encourage all Players to review this Privacy Policy periodically to remain informed of how we protect and use their personal data.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Royal711, you may contact us through the following channels:

• Live Chat: Available 24/7 directly on the Royal711 Website — this is the fastest channel for data access or correction requests;
• Email: [email protected] (plain text — not a clickable link). Include "Privacy Request" in your subject line for fastest routing;
• Responsible Gambling Data Requests: For data related to your responsible gambling settings or self-exclusion history, please visit our Responsible Gambling page.

Royal711 aims to acknowledge all privacy-related requests within five (5) business days and to resolve them fully within thirty (30) calendar days. Identity verification may be required before any data is disclosed, corrected, or deleted.

This Privacy Policy was last reviewed and updated on 1 January 2026. This version supersedes all prior Privacy Policy documents published by Royal711.